- Elasticated hair net
No matter what size or value your order is, we will make only one delivery charge.
Luvyababes posts from the UK at the following rates:
Due to unprecendented demand there may be some delays to dispatching
Includes: Northern Ireland; Channel Isles; Isle of Man*.
Our standard orders are sent via Royal Mail 24.
UK Next Day(Monday - Firday): £9.99
Tracked next working day (Monday - Friday) guaranteed before 5.00pm. Requires a signature.
Order must be completed by 1.00pm to qualify.
*UK Next Day applies to UK mainland only. Northern Ireland and offshore addresses please allow 1 extra day for delivery when using this option.
UK Next Day, Saturday: £14.99
Orders placed after 13:00 Thursday and before 13:00 Friday are guranated delivery on Saturday. Requires a signature.
Order Must be complete by 1:00pm to qualify.
*Applies to UK mainland only. Northern Ireland and offshore addresses please allow 1 extra day for delivery.
Although we will try process orders over the weekend, we typically dispatch during the working week.
Due to the size of some items, we may have to use a courier service. In these cases we will reach out and inform youClick & Collect
This service has been suspended due to high seasonal demand.
Europe and rest of the world
Delivery to non UK destinations depends on:
- The destination country
- The weight of the parcel
- The size of the parcel
Please call or email us and we will gladly quote you a delivery price for your item(s).
The following terms and conditions do not affect your statutory rights.
If for any reason you wish to cancel your order you should contact the store by telephone 0115 837 2171. If the order has not been processed for dispatch we will refund the value of your purchase and the cost of post and packaging. If the order has already been processed but not dispatched we will refund the value of your purchase less the charge for post and packing.
Once an order has been dispatched you may return the goods within 14 working days of receiving them for either a refund or an exchange. The customer is responsible for the return cost.
Items must be returned in unused condition and in the original packaging. If the item is in any way damaged or items are missing we may refuse a refund. The cost of Special Delivery postage will not be refunded.
Hosiery, Wigs and Cosmetics
We can only offer returns of hosiery, wigs and cosmetics if the packaging is unopened, due to hygiene reasons.
If you find items damaged or faulty, we allow 30 days to return the products for a refund. After the 30 days period we will offer to replace the goods. The cost of returning the damaged goods will be reimbursed, subject to receiving a copy of the receipt for the postage cost.
Returns must be sent to the following address:
Okyloki LTD t/a Luvyababes,304 Victoria Centre, Nottingham NG1 3QN
We advise that you use Royal Mail’s Signed For delivery service or Special Delivery service if the item is valuable.
The method of refunding payment will be the same as used when purchasing the item originally. If a credit card payment was made the refund will be processed to the same credit card. If a voucher was used, you shall receive a reimbursement in the form of a voucher.
This does not affect your statutory rights.
Should an item be faulty you should contact the store by telephone on 0115 837 2171 or by email to email@example.com and obtain an RGA (Return Goods Authority).
You will be asked the reason for the return and also whether the item has been used.
The goods should be returned to:
Luvyababes, Unit X, Marsden Way, Manchester Arndale, Manchester M4 3AB.
We advise that you use Royal Mail's signed for delivery service or Special Delivery service if the item is valuable.
We shall have no liability for defects arising from fair wear and tear, negligence, misuse, alteration to or wilful damage of the items.
You can rest assured that we at Luvyababes are continually striving for 100% customer satisfaction. However, mistakes sometimes happen, often beyond our control. If you are not satisfied with your purchase please talk to us! We will do everything we can to rectify the problem.
We conform to the Consumer Protection (Distance Selling) Regulations 2000.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.