Delivery & Costs
No matter what size or value your order is, we will make only one delivery charge.
Luvyababes posts from the UK at the following rates:
All orders must be completed before 1:00pm for same day processing.
Includes: Northern Ireland; Channel Isles; Isle of Man*.
UK Standard: £1.99
Up to 5 working days (Monday - Friday).
UK Next Day: £9.99
Next working day (Monday - Friday) guaranteed before 5.00pm.
Order must be completed by 1.00pm to qualify.
*UK Next Day applies to UK mainland only. Northern Ireland and offshore addresses please allow 1 extra day for delivery when using this option.
Although we will try process orders over the weekend, we typically dispatch during the working week.
Europe and rest of the world
Delivery to non UK destinations depends on:
- The destination country
- The weight of the parcel
- The size of the parcel
Please call or email us and we will gladly quote you a delivery price for your item(s).
What Happens if it Goes Wrong
On almost all occasions your order will arrive safe and sound and on time. If, however, it arrives damaged, or not at all, PLEASE CONTACT US IMMEDIATELY. We retain proof of posting and will make a claim for compensation on your behalf. If the goods have arrived damaged, please retain the packaging and contents for inspection - we will advise on how to return them to us. Late deliveries may also qualify for compensation. Please note that the level of compensation is dependent on your chosen delivery option. All goods leave Luvyababes in appropriate packaging and a non-damaged state, and as such Luvyababes will not be held responsible for items deemed "lost" or "broken in transit" but will happily claim for compensation on the customer's behalf via the appropriate carrier.
All Deliveries Must Be Signed For
When choosing UK Standard or UK Next Day please ensure that someone will be at the delivery address to sign for your goods. If you think you may not be at home, perhaps you should consider changing your delivery address to a work address or that of a neighbour - you can do this on the "Delivery Information" page as you checkout.Please use the Special Instructions area to let us know any further details about the delivery address eg. place of work so may need to leave at reception / apartment residence so may need to leave with concierge and/or any other relevant information.
Please note that we cannot deliver your goods without a signature so instructions to leave the parcel anywhere other than with a person will be ignored.
If there is nobody available to sign for the item, a card will be left at the delivery address with instructions on what to do next. Undelivered mail will be held for 21 days and then returned to us which may incur a further cost. We therefore reserve the right to apply an additional £7.50 return carriage and administration fee for such items.
The returns policy on the website pertains to our website only.
Once an order has been dispatched you may return the goods within 14 working days of receiving them for either a refund or an exchange. The customer is responsible for the return cost.
Items must be returned in unused condition and in the original packaging. If the item is in any way damaged or items are missing we may refuse a refund. The cost of Special Delivery postage will not be refunded.
Hosiery, Wigs and Cosmetics
We can only offer returns of hosiery, wigs and cosmetics if the packaging is unopened, due to hygiene reasons.
If you find items damaged or faulty, we allow 30 days to return the products for a refund. After the 30 days period we will offer to replace the goods. The cost of returning the damaged goods will be reimbursed, subject to receiving a copy of the receipt for the postage cost.
Returns must be sent to the following address:
Luvyababes Ltd, 48-50, Stocks Street, Manchester, M8 8QJ.
We advise that you use Royal Mail’s Signed For delivery service or Special Delivery service if the item is valuable.
The method of refunding payment will be the same as used when purchasing the item originally. If a credit card payment was made the refund will be processed to the same credit card. If a voucher was used, you shall receive a reimbursement in the form of a voucher.
This does not affect your statutory rights.
We value your custom and we want you to continue shopping with us. Please be assured that should a problem occur, we will do everything possible to rectify it to the satisfaction of all concerned.